Warranty, Shipping & Returns

Domestic Shipping

- $9.95 shipping for all orders under $70, Australia Wide 

- Free Shipping for orders over $70, after discounts.

- $7.95 Flat Rate Shipping for hand sanitisers due to COVID-19 Response

- Free Shipping for face masks due to COVID-19 Response



International Shipping

Charges will be based on product type and Country Zone. Your shipping amount will be quoted in the checkout. 

Zone 1 - New Zealand
Zone 2 - USA, Canada, Asia (selected countries)
Zone 3 - Great Britain, Europe (selected countries), Asia (selected countries)
Zone 4 - Rest of the world (selected countries)

The delivery charge will be calculated per product type multipled by the number of items of that type. 

 

Delivery Time

All purchases are generally shipped within 2 working days. Delivery by Couriers Please or Australia Post will normally occur within:

- 1 - 4 days (VIC and SA)
- 4 - 6 days (TAS, NSW and QLD)
- 6 - 9 days (WA and NT)

Overseas orders will be sent with Australia Post and depending on the destination may take up to 2 weeks for delivery. Unfortunately tracking of parcels beyond Australia is currently unavailable.

 

Secure Shopping Online

Shop with confidence with Sleepcraft online.  All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway.  We do not store any customer credit card information.

 

Contact Us

For all enquiries call our customer services on 03 9357 7737 Monday to Friday 8:30am to 5pm or via email, info@sleepcraft.com.au

 

Warranty, Returns & Refunds 

Please choose carefully when selecting quilts, mattress toppers and pillows, as there is no exchange on these items due to health reasons, unless the product is faulty.

In the unlikely event of any Sleepcraft product proving to be faulty on arrival please contact Sleepcraft customer service on 03 9357 7737 or via email, info@sleepcraft.com.au.  We will arrange for the product to be returned to the Sleepcraft factory for assessment and under our warranty Sleepcraft will provide an exchange, refund or repair if the product is faulty or has been wrongly described. 

Sleepcraft will cover the cost of the product being returned to the factory for assessment. For products to be returned to Sleepcraft, please pack the item in a box or large bag and include a note with your name along with the reason for the claim and your proof of purchase.

The item should be labelled with the following address details
Sleepcraft, 1966 Sydney Road. Campbellfield 3061 VIC, Australia.

Upon receipt of your return the item will be assessed and we will process a exchange, refund or repair. Returns by Australia Post may take 2 weeks minimum to process and notification will be by email or telephone.

Our warranty is only applicable within Australia due to freight costs, however please contact us by email if you have any queries about your product when purchasing from overseas.

If you have purchased your item from a stockist please see FAQ for more information on our warranties.

 

Further Information

If you need to cancel or amend your order please contact us as soon as possible, if your order has not been processed we will do our best to assist. 

Please note that we cannot make changes to an order or transaction once payment has been processed and the order has been closed. If we are able to cancel your order once payment has been processed and you have paid by PayPal, the refund will have PayPal charges deducted from it.

The above policy is not intended to override or limit your statutory rights in any way.