Warranty, Returns & Refunds
Please choose carefully when selecting quilts, mattress toppers and pillows, as there is no exchange on these items due to health reasons, unless the product is faulty.
In the unlikely event of any Sleepcraft product proving to be faulty on arrival please contact Sleepcraft customer service on 03 9357 7737 or via email, firstname.lastname@example.org. We will arrange for the product to be returned to the Sleepcraft factory for assessment and under our warranty Sleepcraft will provide an exchange, refund or repair if the product is faulty or has been wrongly described.
Sleepcraft will cover the cost of the product being returned to the factory for assessment. For products to be returned to Sleepcraft, please pack the item in a box or large bag and include a note with your name along with the reason for the claim and your proof of purchase.
The item should be labelled with the following address details
Sleepcraft, 1966 Sydney Road. Campbellfield 3061 VIC, Australia.
Upon receipt of your return the item will be assessed and we will process a exchange, refund or repair. Returns by Australia Post may take 2 weeks minimum to process and notification will be by email or telephone.
Our warranty is only applicable within Australia due to freight costs, however please contact us by email if you have any queries about your product when purchasing from overseas.
If you have purchased your item from a stockist please see FAQ for more information on our warranties.